Find answers to common questions about our aerospace fasteners, services, and ordering process
RDF Aeronautics maintains AS9120 certification, which is the quality management system standard specifically designed for aerospace parts distributors. This certification ensures the highest level of quality control and traceability in the industry.
We are also FAA-approved and fully compliant with ISO 9001:2015 standards. Our quality management system undergoes regular audits to ensure continuous compliance with aerospace industry regulations.
Every fastener we sell is:
Our commitment to quality means every part undergoes rigorous inspection and verification before shipping. We maintain detailed records of all quality inspections, material test reports, and manufacturing batch numbers for complete traceability.
We offer same-day shipping for orders placed before 4 PM EST on in-stock items. Our on-site warehouse maintains over 15,000 aerospace fastener SKUs ready for immediate shipment.
Shipping Options:
Packaging: All aerospace fasteners are packaged according to industry standards to ensure safe delivery. We use anti-corrosion packaging, moisture-resistant containers, and proper labeling for hazmat materials when required.
Emergency AOG Support: For Aircraft on Ground situations, we offer 24/7 priority support. Call our emergency line for immediate assistance - we understand that every minute counts when an aircraft is grounded.
Yes, absolutely! One of our core specialties is locating hard-to-find, obsolete, and legacy aerospace fasteners that other distributors cannot supply. With over 20 years of industry experience and extensive global supplier networks, we can often source parts that have been discontinued by original manufacturers.
Our sourcing capabilities include:
How to request a part search:
We can often provide equivalent alternatives that meet or exceed original specifications, with proper certifications and documentation to ensure FAA compliance.
RDF Aeronautics serves a diverse range of aerospace and aviation industries. Our expertise spans from commercial aviation to defense contractors, ensuring we understand the unique requirements of each sector.
Industries We Serve:
Whether you operate a small repair shop or a large airline fleet, we have the expertise and inventory to meet your fastener needs. Our team understands the unique documentation and certification requirements of each industry.
Every order from RDF Aeronautics includes comprehensive documentation to ensure full compliance with aerospace industry requirements. We understand that proper documentation is critical for your quality assurance and audit processes.
Standard Documentation Included:
Additional Documentation Available:
All documentation is available in digital format (PDF) via email or through our customer portal. Paper documentation can be provided upon request at no additional charge.
Requesting a quote is easy! We offer multiple ways to get pricing for your aerospace fastener needs:
Option 1: Online Quote Form
Option 2: Phone
Option 3: Email
Option 4: Emergency / AOG
Response Time: Most quotes are provided within 24 hours. For large orders, specialty items, or difficult-to-source parts, we may need additional time but will keep you informed throughout the process.
We accept a variety of payment methods to accommodate businesses of all sizes:
Standard Payment Methods:
Credit Terms:
Government & Defense Contracts:
For questions about payment options or to establish credit terms, please contact our accounting department at 219-295-5002.
We want you to be completely satisfied with your purchase. Our return policy is designed to be fair while protecting the quality of aerospace-grade components.
Standard Return Policy:
Restocking Fees:
Defective Items:
Important: Contact us before returning any items to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
Yes! We offer competitive pricing for bulk orders and long-term partnerships. We believe in building lasting relationships with our customers through transparent, value-based pricing.
Discounts Available For:
Partner Program Benefits:
Contact our sales team to discuss your specific requirements and we'll work to find the best pricing structure for your needs. We're happy to create custom quotes for large projects or ongoing supply arrangements.
Once your order ships, you'll receive a confirmation email with tracking information. We provide multiple ways to track your order:
Tracking Options:
Order Status Definitions:
Special Tracking for Large Shipments:
For any questions about your order status, our customer service team is ready to help Mon-Fri 8AM - 6PM EST.
RDF Aeronautics maintains all required identifiers for government and defense contracting. Our official identifiers are:
CAGE Code: 8OGU7
The CAGE (Commercial and Government Entity) code is a 5-character identifier assigned by the Defense Logistics Agency (DLA). This code is required for all contractors doing business with the U.S. Department of Defense and other federal agencies.
DUNS Number: 117512345
Our DUNS (Data Universal Numbering System) number is assigned by Dun & Bradstreet and serves as a unique identifier for our business. This is commonly required for government contracts and corporate procurement systems.
Additional Identifiers:
These identifiers can be verified in the SAM (System for Award Management) database at{" "} sam.gov. We're pre-qualified and ready to support government and defense contracts of all sizes.
Yes! We ship internationally to over 100 countries worldwide. Our experienced logistics team handles all aspects of international shipping and customs documentation.
International Shipping Carriers:
Customs Documentation We Provide:
Import Duties & Taxes:
Import duties, taxes, and customs fees are the responsibility of the buyer. We recommend checking with your local customs office for applicable rates before ordering. We can provide pre-calculated landed costs for certain destinations.
Restricted Countries: We cannot ship to sanctioned or embargoed countries as per U.S. export regulations. Contact our export department for specific country restrictions.
Quality is at the core of everything we do at RDF Aeronautics. Our comprehensive quality assurance process ensures every fastener meets the highest aerospace standards.
Our Quality Assurance Process:
Quality Controls in Place:
Our quality management system undergoes regular third-party audits to ensure ongoing compliance with aerospace industry standards.
All aerospace fasteners sold by RDF Aeronautics are backed by our comprehensive warranty program. We stand behind the quality and authenticity of every part we sell.
Standard Warranty Coverage:
What's Covered:
What's Not Covered:
To file a warranty claim, contact our quality department at{" "} 219-295-5002 or email [email protected]. Most warranty claims are processed within 5-7 business days.
We understand that in the aerospace industry, time is critical. That's why we offer multiple expedited options to get you the parts you need when you need them.
Rush Order Options:
How to Request Rush Processing:
Rush Fees:
Note: Rush order availability depends on stock levels. For parts not in stock, we'll provide an estimated production/ship date and work to accelerate delivery as much as possible.
Yes, environmental compliance is an important part of our quality commitment. RDF Aeronautics maintains full compliance with all applicable environmental regulations.
RoHS Compliance:
All our aerospace fasteners are{" "} RoHS (Restriction of Hazardous Substances) compliant. This means our parts are manufactured without restricted substances including lead, mercury, cadmium, hexavalent chromium, polybrominated biphenyls (PBB), and polybrominated diphenyl ethers (PBDE).
REACH Compliance:
We are fully REACH (Registration, Evaluation, Authorization and Restriction of Chemicals) compliant. We work with our suppliers to ensure all materials used in our fasteners are registered and that any Substances of Very High Concern (SVHC) are properly disclosed.
Documentation Available:
Conflict Minerals:
RDF Aeronautics is committed to responsible sourcing. We comply with Section 1502 of the Dodd-Frank Act regarding conflict minerals (tantalum, tin, tungsten, and gold). Our suppliers provide declarations and due diligence documentation to ensure these minerals are sourced responsibly.
We want you to be completely satisfied with your purchase. Our return policy is designed to be fair while protecting the quality of aerospace-grade components.
Standard Return Policy:
Restocking Fees:
Defective Items:
Important: Contact us before returning any items to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
Yes! We offer competitive pricing for bulk orders and long-term partnerships. We believe in building lasting relationships with our customers through transparent, value-based pricing.
Discounts Available For:
Partner Program Benefits:
Contact our sales team to discuss your specific requirements and we'll work to find the best pricing structure for your needs. We're happy to create custom quotes for large projects or ongoing supply arrangements.
Once your order ships, you'll receive a confirmation email with tracking information. We provide multiple ways to track your order:
Tracking Options:
Order Status Definitions:
Special Tracking for Large Shipments:
For any questions about your order status, our customer service team is ready to help Mon-Fri 8AM - 6PM EST.
Our team is ready to help you with any questions about our products or services.